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Refund/Returns Policy

Returns/Refunds
We want you to be 100% satisfied with your purchase. If, for any reason, you are unhappy with your purchase, and it is within 30 days of your purchase and it is not limited by the policy restrictions below, please contact us and we will take it back!

Free plus shipping offer items do not qualify for refunds unless received damaged or broken and proof with an image is sent to our customer service and verified. 

Our return policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products back that are intimate or sanitary goods.

Additional non-returnable items:

  • Free plus shipping items (see below)
  • Gift cards
  • Some health and personal care items


To complete your return, we require a receipt, order number or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • CD, DVD that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@northready.com.

Sale items (if applicable)
Regular and sale priced items may be refunded, however sale items that are Free plus shipping offer items do not qualify for refunds unless received damaged or broken and proof with an image is sent to our customer service and verified. 

Exchanges (if applicable)
We only replace items if they are defective or damaged.  The only exception to this rule is for the exchange of shoes due to wrong size.   We highly encourage you to review the size charts closely or ask questions before you order.  Shoe exchanges must be unworn, in the state you received them and in the original packaging. Shoe merchandise must be returned before new shoes will be custom printed and shipped. If you need to exchange it for the same item, send us an email at service@readygoship.com and send your item to:

ATTENTION: EXCHANGE

ReadyGoShip/NorthReady Inc.

N78 W14573 Appleton Avenue #185

Menomonee Falls Wisconsin US 53051

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

ATTENTION: RETURN

ReadyGoShip/NorthReady Inc.

N78 W14573 Appleton Avenue #185

Menomonee Falls Wisconsin US 53051

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.